Business Solutions
WHY 24/7
24/7 Roadservices Australia’s core business is providing white label services to corporate clients to enhance long term customer engagement and loyalty. We provide Roadside Assistance directly to your customers on your behalf by way of our experienced Customer Service Team.
Our leadership team have specialised in these services for over 20 years and since 24/7’s inception in 2000 the business has developed proficiency and expertise in obtaining measurable outcomes for its business partners such as service retention, customer loyalty and renewals.
SUPPORT
Our 24/7 National Call Centre facilities based in New South Wales, are purpose-built to handle the implementation and ongoing administration of inbound service calls for those members that are in need of emergency assistance in the event of their vehicle malfunctioning or breaking down.
Operating 24 hours a day, 7 days per week, we provide the following services on behalf of our retail partners:
Administer and manage roadside assistance membership in accordance with our retail partners member benefits/terms and conditions.
Migrate membership data on a daily or weekly basis for all companies involved.
With access to more than 1000 service vehicles across Australia, your business can rely on 24/7 to take care of your customers.
Manage Renewal Programmes
Automate Welcome Packs when onboarding members
RETAIL CLIENTS
Our clients range from Government Departments, Insurance Companies, Financiers, the Automotive Industry, Fleet Leasing Providers and Add-on Insurance and Extended Warranty
Services Fees are Determined by:
The total number of members/vehicles registered each month.
The total number, frequency and incidence rate of callouts, which provides an average typical contractor cost for each wholesale client over time.
Risk profiles and structure.
Registration Process: Membership is easily accessed via website, retailer portal, online interface or spreadsheet system.
SERVICE SOLUTIONS
Roadside Assistance membership and service is provided by mobile applications, web platforms or call centre operations. We provide your customers with real-time service updates, and post-service surveys for ongoing quality assurance.
Our telematics option provides GPS location services and live vehicle information enabling service requirement advice, improved service accuracy and speed of service.
24/7’s reporting suite delivers our retail partners with insights into their customers behaviours and experiences, providing additional business opportunities.
ON-BOARDING MADE EASY
Your dedicated Account Manager will obtain all of your relevant information to enable a quick on-boarding process and provide your customers access to our services.
Our focus is to ensure minimal disruption to your operations during this process.
BRANDING
As a business partner, 24/7 can provide branded membership payment gateways, mobile apps and membership keyring tags.
COLLABORATION
Our experience in working closely together with our retail partners has yielded the best results through open communication and the sharing of ideas.
CUSTOMER LOYALTY
Customer loyalty is driven by consistent positive emotional experiences, physical attribute-based satisfaction and perceived value of an experience, which includes the products and/or services.
Not only do our services assist in building customer loyalty and improve value-add options to your overall proposition, but it also provides an additional revenue stream to your business.
KEEPING IT SIMPLE
With 24/7, there are no fancy buzzwords or slick marketing tag lines with no actual thoughtful meaning behind them. We stand by our promises and keep it real by offering great, old fashioned, customer service with a smile and second-to-none technology platforms, assisting your customers, quite simply, when they need it most.